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In Room Dining Supervisor

2 months ago

London, Greater London, United Kingdom Accor Full time
Job Title: In Room Dining Supervisor

At Accor, we are seeking a highly skilled and experienced In Room Dining Supervisor to join our team at The Savoy Hotel. As a key member of our Food and Beverage department, you will play a crucial role in ensuring the smooth and efficient operation of our In Room Dining service.

Key Responsibilities:
  • Supervise and lead a team of In Room Dining servers to deliver exceptional guest service and maintain high-quality standards.
  • Coordinate with the kitchen and other departments to ensure timely preparation and delivery of food and beverage orders.
  • Monitor guest feedback and reviews related to In Room Dining, taking appropriate actions to improve service and address recurring issues.
  • Oversee the efficient processing of In Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
  • Develop and implement training programs for In Room Dining staff to enhance their product knowledge, service skills, and upselling techniques.
Requirements:
  • Proven experience as an In Room Dining server or in a similar supervisory role within the hospitality industry.
  • Exceptional communication and interpersonal skills to effectively interact with guests and team members.
  • Strong leadership abilities with a focus on team building, motivation, and performance management.
  • Sound knowledge of food and beverage offerings, menus, and service techniques.
  • Ability to handle stressful situations calmly and make quick decisions to resolve issues effectively.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.