In Room Dining Department Head

2 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: In Room Dining Supervisor


Department: Food & Beverage


Reporting to: In Room Dining Manager


About the Role:


We are seeking an In Room Dining Supervisor to join our team at The Savoy.


Your Key Responsibilities:



  • Supervise and lead the In Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
  • Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
  • Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
  • Ensure all guests receive exceptional service during their In Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally.
  • Monitor guest feedback and reviews related to In Room Dining, taking appropriate actions to improve service and address recurring issues.
  • Oversee the efficient processing of In Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
  • Collaborate with the kitchen and other relevant departments to ensure the timely preparation and delivery of food and beverage orders.
  • Maintain and enforce high-quality standards in food presentation, service etiquette, and cleanliness of dining trays and amenities.
  • Conduct regular inspections to ensure compliance with health, safety, and hygiene regulations.
  • Monitor inventory levels of In Room Dining supplies, such as cutlery, glassware, and amenities, and coordinate with the procurement team for timely replenishment.
  • Develop and implement training programs for In Room Dining staff to enhance their product knowledge, service skills, and upselling techniques.
  • Provide ongoing coaching and feedback to team members to help them improve their performance.
  • Maintain accurate records of In Room Dining orders, expenses, and other relevant data.
  • Assist in preparing reports and providing data for management review.

About You:



  • Proven experience as an In Room Dining server or in a similar supervisory role within the hospitality industry.
  • Exceptional communication and interpersonal skills to effectively interact with guests and team members.
  • Strong leadership abilities with a focus on team building, motivation, and performance management.
  • Sound knowledge of food and beverage offerings, menus, and service techniques.
  • Ability to handle stressful situations calmly and make quick decisions to resolve issues effectively.
  • Proficient in using computer systems and software related to In Room Dining operations.
  • Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs.

What We Offer:



  • Competitive salary and benefits including pension and life assurance
  • 31 days of holiday including public holidays (increase to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
  • Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
  • Free stay at The Savoy after successful completion of probation
  • 50% discount at our iconic American & Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme

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