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In Room Dining Supervisor

1 month ago

London, Greater London, United Kingdom Accor Full time

Job Title: In Room Dining Supervisor

Department: Food & Beverage

Reports to: In Room Dining Manager

Job Summary:

We are seeking a highly motivated and experienced In Room Dining Supervisor to join our team at The Savoy Hotel. As an In Room Dining Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of the In Room Dining department. You will be responsible for supervising a team of In Room Dining servers and ensuring exceptional guest service, timely delivery of orders, and maintaining high-quality standards.

Key Responsibilities:

  • Supervise and lead the In Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
  • Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
  • Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
  • Ensure all guests receive exceptional service during their In Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally.
  • Monitor guest feedback and reviews related to In Room Dining, taking appropriate actions to improve service and address recurring issues.
  • Oversee the efficient processing of In Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
  • Collaborate with the kitchen and other relevant departments to ensure the timely preparation and delivery of food and beverage orders.
  • Maintain and enforce high-quality standards in food presentation, service etiquette, and cleanliness of dining trays and amenities.
  • Conduct regular inspections to ensure compliance with health, safety, and hygiene regulations.
  • Monitor inventory levels of In Room Dining supplies, such as cutlery, glassware, and amenities, and coordinate with the procurement team for timely replenishment.
  • Develop and implement training programs for In Room Dining staff to enhance their product knowledge, service skills, and upselling techniques.
  • Provide ongoing coaching and feedback to team members to help them improve their performance.
  • Maintain accurate records of In Room Dining orders, expenses, and other relevant data.
  • Assist in preparing reports and providing data for management review.