In Room Dining Supervisor

4 weeks ago


London, Greater London, United Kingdom Accor Full time

Job Title: In Room Dining Supervisor

Department: Food & Beverage

Reporting to: In Room Dining Manager

About the Role:

We are seeking a highly motivated and experienced In Room Dining Supervisor to join our team at The Savoy Hotel. As an In Room Dining Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of the In Room Dining department.

Key Responsibilities:

  • Supervise and lead the In Room Dining team to deliver exceptional guest service and maintain high-quality standards.
  • Ensure accurate order processing and timely delivery of orders to guest rooms.
  • Collaborate with the kitchen and other relevant departments to ensure seamless guest experience.
  • Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
  • Monitor guest feedback and reviews related to In Room Dining, taking appropriate actions to improve service and address recurring issues.

Requirements:

  • Proven experience as an In Room Dining server or in a similar supervisory role within the hospitality industry.
  • Exceptional communication and interpersonal skills to effectively interact with guests and team members.
  • Strong leadership abilities with a focus on team building, motivation, and performance management.
  • Sound knowledge of food and beverage offerings, menus, and service techniques.
  • Ability to handle stressful situations calmly and make quick decisions to resolve issues effectively.

What We Offer:

  • Competitive salary and benefits, including pension and life assurance.
  • 31 days of holiday, including public holidays, increasing to 33 days after 5 years.
  • Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
  • Special rates for Savoy colleagues and their friends and family, and discount across Accor hotels worldwide.


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