In Room Dining Supervisor
4 weeks ago
Job Title: In Room Dining Supervisor
Department: Food & Beverage
Reporting to: In Room Dining Manager
About the Role:
We are seeking a highly motivated and experienced In Room Dining Supervisor to join our team at The Savoy Hotel. As an In Room Dining Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of the In Room Dining department.
Key Responsibilities:
- Supervise and lead the In Room Dining team to deliver exceptional guest service and maintain high-quality standards.
- Ensure accurate order processing and timely delivery of orders to guest rooms.
- Collaborate with the kitchen and other relevant departments to ensure seamless guest experience.
- Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
- Monitor guest feedback and reviews related to In Room Dining, taking appropriate actions to improve service and address recurring issues.
Requirements:
- Proven experience as an In Room Dining server or in a similar supervisory role within the hospitality industry.
- Exceptional communication and interpersonal skills to effectively interact with guests and team members.
- Strong leadership abilities with a focus on team building, motivation, and performance management.
- Sound knowledge of food and beverage offerings, menus, and service techniques.
- Ability to handle stressful situations calmly and make quick decisions to resolve issues effectively.
What We Offer:
- Competitive salary and benefits, including pension and life assurance.
- 31 days of holiday, including public holidays, increasing to 33 days after 5 years.
- Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
- Special rates for Savoy colleagues and their friends and family, and discount across Accor hotels worldwide.
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