Retail Team Leader

5 days ago


London, Greater London, United Kingdom JD Group Full time

JD Group - Retail Team Leader

At JD Group, we are dedicated to providing exceptional outdoor experiences and equipping our customers with the best gear and apparel. Our legacy dates back to 1863, and we pride ourselves on being a leading name in the retail industry, committed to making the outdoors accessible to everyone.

As a Retail Team Leader, you will play a crucial role in fostering a positive shopping environment and ensuring a high standard of service. Your leadership will inspire and motivate your team to deliver outstanding customer experiences while maintaining operational excellence.

Role Overview:

In this position, you will be instrumental in driving the success of your store by effectively managing and leading your team. Your focus will be on cultivating a culture of exceptional service, ensuring that our customers receive the highest level of care and attention.

Key Responsibilities:

  • Assist the management team in leading and motivating a high-performing team of associates.
  • Foster a culture of outstanding customer service, ensuring our teams exceed customer expectations.
  • Support team members through development programs that promote career growth and talent retention.
  • Maintain a safe and compliant working environment for all staff and customers.
  • Achieve financial targets in alignment with company objectives.
  • Assume responsibility for store operations in the absence of the Store or Department Manager.

Preferred Skills and Experience:

  • A strong role model who mentors and shares knowledge to strengthen the team.
  • Excellent communication skills, both verbal and written, with the ability to inspire and engage.
  • Minimum of 1 year of supervisory experience in a retail setting.
  • Proven ability to prioritize and delegate tasks effectively to meet team goals.
  • A passion for customer service with a track record of excellence.
  • Awareness of local market trends and the ability to identify growth opportunities.

Leadership Qualities:

  • Approaches challenges with a plan/do/review mindset.
  • Confident decision-maker with a clear communication style.
  • Committed to continuous improvement and team development.
  • Resilient and maintains a positive attitude under pressure.
  • Takes ownership of responsibilities and aligns with company values.
  • Dedicated to fostering strong relationships within the team.

At JD Group, we recognize the hard work and dedication of our employees, and we offer a range of benefits, including:

  • Incremental holiday allowance.
  • Staff discounts on JD Group products and other brands.
  • Discounted gym memberships.
  • Opportunities for personal and professional development.

We appreciate your interest in joining our team and look forward to reviewing your application.


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