IT Support Specialist
4 days ago
Job Title: 1st Line Technician
Location: Manchester (M60 area)
Salary: up to £45,000 DOE
About the Role:
We are seeking an enthusiastic and motivated individual to join our team as an IT Support Specialist. As a 1st Line Technician, you will be responsible for providing entry-level IT support to our clients, working on-site at our client's site in Manchester.
Key Responsibilities:
- Provide technical support to clients, troubleshooting hardware and software issues
- Work within Service Level Agreements (SLAs) to ensure timely resolution of issues
- Manage and resolve tickets efficiently, prioritizing multiple open cases at once
- Set up new user accounts and profiles, and deal with password issues
- Provide or update documentation to help with processes
Requirements:
- Office 365 Administration
- Antivirus / Security platforms
- Passionate about IT & Technology
- Motivated self-starter
- Attention to detail, customer focused
- Excellent diagnostic and problem-solving skills
- Good communication skills
- Qualified to apprenticeship / A-Level or equivalent in any subject area
Benefits:
- 25 days holiday, plus bank holidays
- Option to buy 5 additional holiday days
- After 2 years' service, your birthday off
- Eye Tests, Private health care
- Cycle to work Scheme
- Childcare vouchers
- Brilliant training and growth opportunities
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