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Technical Support Specialist

3 months ago

City of London Greater London, United Kingdom Just IT Recruitment Full time
Position: Technical Support Specialist

Overview:
Join a dynamic financial services organization that prioritizes technological advancement and employee development. This role is ideal for individuals seeking to enhance their skills within a supportive team environment.

About the Company:
Our client is a well-established financial services firm dedicated to providing exceptional wealth management solutions. They emphasize the importance of technology in their operations, ensuring that all support functions are managed internally to adapt to the evolving market landscape.

Key Responsibilities:
1. Deliver first-line support to both internal users and external clients, with opportunities to engage in second-line support as needed.
2. Maintain a high level of service by utilizing a Service Desk application for logging and tracking support requests.
3. Provide assistance with basic networking issues and ensure users are supported with Windows operating systems and Microsoft Office applications.
4. Stay informed about technological advancements and market trends, offering insights to the Service Desk Support Manager.

Qualifications:
- Experience in a Service Desk or technical support environment.
- Familiarity with Service Desk software.
- Basic knowledge of computer networking principles.
- Proficiency in Windows operating systems and Microsoft Office, particularly Outlook.
- ITIL certification is preferred; training opportunities are available for candidates seeking certification.

We invite you to consider this opportunity to grow your career in a forward-thinking organization that values innovation and employee development.