Technical Support Specialist

1 day ago


City of London Greater London, United Kingdom Premier Group Recruitment Full time

Service Desk Analyst

Description

Our client, a leading Government Body, is seeking a skilled Service Desk Analyst to provide remote and desk-side support to their users. This is an excellent opportunity to join a team of 4 in supporting 230 users.

Key Responsibilities

  • Provide 1st and 2nd line technical support to users via phone, email, and remote desktop.
  • Resolve hardware and software issues in a timely and efficient manner.
  • Collaborate with the team to resolve complex technical issues.
  • Document and maintain accurate records of all incidents and issues.

Requirements

  • Excellent customer service skills and a strong focus on user satisfaction.
  • Knowledge of Windows 10/11 and hardware support.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong communication and teamwork skills.

We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.

About Us

Our client is a leading Government Body that is always looking to grow with the digital world and innovation.



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