Technical Support Specialist
1 day ago
Service Desk Analyst
Description
Our client, a leading Government Body, is seeking a skilled Service Desk Analyst to provide remote and desk-side support to their users. This is an excellent opportunity to join a team of 4 in supporting 230 users.
Key Responsibilities
- Provide 1st and 2nd line technical support to users via phone, email, and remote desktop.
- Resolve hardware and software issues in a timely and efficient manner.
- Collaborate with the team to resolve complex technical issues.
- Document and maintain accurate records of all incidents and issues.
Requirements
- Excellent customer service skills and a strong focus on user satisfaction.
- Knowledge of Windows 10/11 and hardware support.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong communication and teamwork skills.
We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and supportive team environment.
About Us
Our client is a leading Government Body that is always looking to grow with the digital world and innovation.
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