Technical Support Specialist

3 weeks ago

City Of London, United Kingdom Amelco Limited Full time
{"Responsibilities": "

As a Technical Support Specialist at Amelco Limited, you will be responsible for managing and adhering to customer SLA's, striving to achieve the highest level of system availability. You will proactively monitor live systems using tools to assess the health and availability of services and respond to and resolve issues, therefore minimising the impact on production systems.

You will be required to troubleshoot priority issues, collaborate with various tech teams to fulfill business needs, and support the end-to-end delivery process from requirements scoping through to design and then creating, testing and releasing the application/functionality. Additionally, you will work with stakeholders to deploy and implement product solutions.

", "Requirements": "

To be successful in this role, you will need a basic understanding of Linux and SQL. You must be self-motivated to learn and progress your own technical skills, have high attention to details and be very self-motivated. Good documentation skills are also essential, as well as an analytical approach with problem-solving capabilities and excellent communication skills.

You must also be able to work independently and as part of a team, and be willing to take on additional responsibilities as needed.

", "Job Overview": "

Amelco Limited is seeking a motivated and passionate individual to join our team as a Technical Support Specialist. In this role, you will work closely with our cross-functional teams and stakeholders, providing support for all phases and teams in the development life-cycle with a main focus on production systems.

You will be responsible for becoming an expert on the Amelco product and architecture, diagnosing issues and proposing effective solutions.

", "Career Growth Opportunities": "

As a Technical Support Specialist, you will have opportunities to grow and develop your career within the company. Many of our Support Analysts have gone on to larger roles within the company, such as DevOps, Project Manager, and Senior Management.

We offer a competitive remuneration package, generous pension scheme, discretionary bonus, and high-end working space.

", "Job Benefits": "

We offer a range of benefits to our employees, including competitive remuneration, generous pension scheme, discretionary bonus, and high-end working space.

Additionally, we offer a range of career growth opportunities and a dynamic culture surrounded by industry experts.

", "About Us": "

Amelco Limited is a gaming and gambling solution software provider and industry leader in the USA, UK, and Europe. Our partnership with global gaming companies has resulted in the development of cutting-edge technical platforms incorporating sportsbook, lottery, casino, virtual, and financial trading.

We value teamwork, knowledge sharing, and transparency with accountability, and believe quality, ability, and determination are vital ingredients in delivering success at Amelco.

", "Our Vision": "

Our vision is to shape the future of gaming and transform the experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways.

We believe in knowledge sharing opportunities, enthusiastic and energetic working environments, and company social events for team bonding.

"}

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