Technical Services Expert
2 weeks ago
Company Overview:
">Telefonica Tech is a leading provider of NextGen tech solutions, serving over 5.5 million customers daily in 175 countries.
We have a diverse team of 6,000 skilled employees from +60 nationalities and maintain strategic hubs in Spain, Brazil, the UK, and Germany.
Our Telefnica Tech UK&I hub offers a comprehensive portfolio of market-leading services and develops integrated technology solutions for digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.
Job Description:
">We are seeking a Technical Services Analyst to provide exceptional customer service as the first point of contact for customers reporting IT issues.
You will handle customer queries via telephone, email, and our customer portal, log tickets accurately, and carry out basic incident resolution when possible.
Maintain a positive attitude and high level of customer service at all times.
Required Skills and Qualifications:
">Main Responsibilities:
">- ">
- First point of contact for customers via telephone, email, and our customer portal">
- Log tickets accurately, with a high level of detail on the ticket management system">
- Carry out basic incident resolution (first time fixes) where possible">
- Proactively deal with customer queries">
- Maintain a positive attitude and a high level of customer service at all times">
Additional Information:
">We believe hiring is a personalized process, so if you don't match the job description 100% but feel you'd be a great fit, please get in touch.
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