Post Office Branch Manager

1 day ago


Alton, Hampshire, United Kingdom WHSmith Full time
Job Overview

We are seeking a highly skilled and experienced Retail Operations Team Lead to join our team at WHSmith. This is an exciting opportunity to lead and motivate a team of counter assistants, providing exceptional customer service and driving business growth.

About the Role:

  • Lead and inspire a team of counter assistants to achieve sales targets and provide excellent customer service
  • Work closely with the Cluster Manager to identify cost-saving opportunities and drive sales growth
  • Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance requirements
  • Mentor and develop the skills of the team to achieve personal and branch targets

Key Requirements:

  • Retail experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
  • Experience in supporting delivery of store goals, including maximising sales, controlling shrink, and knowledge of P&L accounts
  • Ability to coach and mentor the team to improve performance

Benefits:

We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus benefits including pension scheme, holidays (Management - 33 days including bank holidays), and employee discounts (up to 50%). We also reward our teams with deals from retail partners and an Employee Assistance Programme for wellbeing support.



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