Post Office Branch Manager
1 day ago
We are seeking a highly skilled and experienced Retail Operations Team Lead to join our team at WHSmith. This is an exciting opportunity to lead and motivate a team of counter assistants, providing exceptional customer service and driving business growth.
About the Role:
- Lead and inspire a team of counter assistants to achieve sales targets and provide excellent customer service
- Work closely with the Cluster Manager to identify cost-saving opportunities and drive sales growth
- Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance requirements
- Mentor and develop the skills of the team to achieve personal and branch targets
Key Requirements:
- Retail experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
- Experience in supporting delivery of store goals, including maximising sales, controlling shrink, and knowledge of P&L accounts
- Ability to coach and mentor the team to improve performance
Benefits:
We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus benefits including pension scheme, holidays (Management - 33 days including bank holidays), and employee discounts (up to 50%). We also reward our teams with deals from retail partners and an Employee Assistance Programme for wellbeing support.
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