Retail Sales Supervisor

18 hours ago


Alton, Hampshire, United Kingdom Funky Pigeon Full time
About Our Store

Our Alton Store is part of WHSmith's network of stores across the UK. As a Post Office Counter Manager, you will play a key role in delivering excellent customer service, meeting business objectives, and ensuring the security of cash and postal items.

Job Description:
  • Lead a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of cash and postal items.
  • Develop a customer-focused culture that prioritizes continuous improvement and delivers a professional, friendly service to all customers.
  • Collaborate with the store team to maximize opportunities for sales growth and increase foot traffic within the Post Office and Store.
  • Ensure compliance with current legislation and Post Office Ltd. requirements, including training and certification.
  • Guide and motivate the team to achieve personal and branch targets, including sales, shrinkage, waste reduction, and staff costs, in an environment that fosters growth and inclusivity.
  • Work closely with the Cluster Manager to identify cost-saving opportunities and sales initiatives through analysis of the Profit & Loss statement.
What We Offer:
  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • A comprehensive benefits package, including a pension scheme, holidays (33 days including bank holidays), and employee discounts up to 50%.
  • A dynamic and inclusive work environment that values diversity and promotes growth and development.


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