Post Office Counter Team Leader

6 days ago


Alton, Hampshire, United Kingdom Funky Pigeon Full time

We are seeking a highly motivated and experienced individual to lead our Post Office team within a WH Smith store. The successful candidate will be responsible for managing a team of counter assistants, providing exceptional customer service, meeting business goals, and ensuring the security of cash and postal items.

Main Responsibilities:
  • Create a customer-centric culture that delivers a professional and friendly service to all customers.
  • Work collaboratively with the store team to maximise sales opportunities and increase footfall throughout the Post Office and Store.
  • Ensure compliance with current legislation and Post Office Ltd. requirements.
  • Motivate and inspire the team to achieve personal and branch targets, including sales, shrink, waste, cash loss, and staff costs in a growth-oriented environment.
Requirements:
  • Retail or similar experience in a management or leadership role, preferably with experience in dealing with financial products or high-value cash transactions.
  • Experience in supporting delivery of store goals, including maximising sales, controlling shrink, and knowledge of P&L accounts.
  • Ability to coach and mentor the team to improve performance.
What We Offer:
  • A competitive salary: £54,000 per annum (estimated based on location and industry standards)
  • Pension scheme
  • Holidays (Management - 33 days including bank holidays)
  • Employee discounts (up to 50%)
  • A range of deals from retail partners to help you save money and make memories
  • The Employee Assistance Programme to support your wellbeing

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