Policy Advisor

3 days ago


Birmingham, Birmingham, United Kingdom FALCON INSURANCE Full time

Job Title: Policy Advisor

Estimated Salary: £25,000 - £30,000 per annum

Job Description

At Falcon Insurance, we are seeking a highly skilled Policy Advisor to join our team. As a Policy Advisor, you will be responsible for delivering exceptional customer service and ensuring customer retention throughout policy duration.

  • Amend customer policies via email or telephone in a timely and efficient manner.
  • Provide excellent customer service in a competent and professional manner.
  • Maintain knowledge and complete work according to company policies and procedures.
  • Advertise additional products to enhance customer policies and increase revenue.
  • Utilize computer programs such as Outlook, Word, and Excel to manage tasks and communicate with customers.
Key Qualifications
  1. Exhibit enthusiasm and capability to learn new skills.
  2. Demonstrate excellent verbal and written communication skills to effectively interact with customers.
  3. Experience in customer-facing call centre environments is essential.

Falcon Insurance is a leading insurance provider with a strong presence in the UK market. Our team is committed to delivering exceptional customer service and providing innovative solutions to meet the needs of our customers.


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