Policy Advisor
3 days ago
Job Title: Policy Advisor
Estimated Salary: £25,000 - £30,000 per annum
Job DescriptionAt Falcon Insurance, we are seeking a highly skilled Policy Advisor to join our team. As a Policy Advisor, you will be responsible for delivering exceptional customer service and ensuring customer retention throughout policy duration.
- Amend customer policies via email or telephone in a timely and efficient manner.
- Provide excellent customer service in a competent and professional manner.
- Maintain knowledge and complete work according to company policies and procedures.
- Advertise additional products to enhance customer policies and increase revenue.
- Utilize computer programs such as Outlook, Word, and Excel to manage tasks and communicate with customers.
- Exhibit enthusiasm and capability to learn new skills.
- Demonstrate excellent verbal and written communication skills to effectively interact with customers.
- Experience in customer-facing call centre environments is essential.
Falcon Insurance is a leading insurance provider with a strong presence in the UK market. Our team is committed to delivering exceptional customer service and providing innovative solutions to meet the needs of our customers.
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