Higher Education Advisor

3 days ago


Birmingham, Birmingham, United Kingdom Global Banking School Full time
About the Role

We are seeking a talented and dedicated individual to join our team as a Higher Education Advisor at Global Banking School. As a key member of our student support services team, you will play a vital role in helping students achieve their academic goals.

Key Responsibilities
  • Deliver high-quality academic guidance and support to students, addressing their learning needs and challenges.
  • Develop and maintain relationships with students, understanding their strengths, weaknesses, and interests.
  • Collaborate with academic colleagues to design and deliver targeted support initiatives, enhancing student engagement and retention.
  • Stay up-to-date with GBS's policies, procedures, and services, providing expert advice and guidance to students.
  • Work closely with the Retention Team to identify and support students who are struggling or disengaged.
Requirements
  • A Bachelor's degree and typically 5 years of experience in Higher Education or a related field.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Proficiency in MS Office applications, particularly Excel, Word, and Outlook Mail.
  • Ability to work well under pressure, meet deadlines, and maintain a high level of flexibility.
  • A strong commitment to confidentiality, tact, and discretion when handling sensitive information.
  • A passion for delivering exceptional customer service and a willingness to go above and beyond to meet student needs.
What We Offer
  • A competitive salary of £25,000-£30,000 per annum, depending on experience.
  • A dynamic and supportive working environment that fosters growth and development.
  • A comprehensive benefits package, including access to training and professional development opportunities.


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