Customer Service Representative

4 weeks ago


Wrexham, Wrexham, United Kingdom Pertemps Full time
Customer Care Assistant Job Description

At Pertemps, we are seeking a highly skilled Customer Care Assistant to join our team. As a Customer Care Assistant, you will be the first point of contact for customers, ensuring they receive prompt, courteous, and effective assistance.

Key Responsibilities:
  • Handle customer inquiries via phone, email, and in some cases, face-to-face, providing accurate information and solutions.
  • Resolve customer requests and issues efficiently, and ensure relevant line managers/team members are kept informed.
  • Maintain a thorough understanding of our products and services to assist customers effectively.
  • Liaise with the sales team and engineers to assist customers with any on-site issues, maintenance, and new installation requirements/requests in a timely manner.
  • Accurate input of customer orders via our CRM system.
  • Assist customers with order placement, tracking, and modifications.
  • Keep detailed records of customer interactions, feedback, and complaints via a CRM system.
  • Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
  • Work closely with other team members to ensure a seamless customer experience.
  • Participate in training sessions and team meetings to improve customer service skills and knowledge.

Qualifications:
  • GCSEs or equivalent. A-levels or equivalent qualifications are a plus but not essential.
  • Previous experience in a customer service role is preferred but not essential.

Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to multitask and manage time effectively.
  • Proficiency in Microsoft Office Suite and customer service software.


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