Payment Engagement Manager

2 days ago

Swindon, Swindon, United Kingdom Edenred Full time
Payment Engagement Manager

Are you a strategic thinker with a passion for payments? Do you have a knack for building strong relationships with clients and stakeholders? We're looking for a Payment Engagement Manager to join our team at Edenred PayTech.

About the Role

The Payment Engagement Manager will be responsible for bridging the gap between our product expertise and client engagement. You will work closely with our PayTech Product and Engineering teams to deliver high-level requirements documentation, business analysis, and project delivery. Your goal will be to propose solutions that meet client requirements, identify gaps in our offering, and advise on reusing existing services where possible.

Key Responsibilities
  • Support the implementation of PayTech Go to Market delivery across all business lines.
  • Provide added value to the business lines using a combination of payment expertise and knowledge of PayTech services.
  • Capture client requirements and document them in a clear and concise manner for PayTech Product consumption.
  • Produce functional specifications in sufficient detail for implementation and testing as part of Go to Market delivery.
  • Document processes, product solution overviews, case studies, and brochures to support project and service delivery.
  • Ensure requirements are delivered to technical teams by solving product triage queries with all prerequisites/administration complete.
  • Overall client satisfaction for Edenred business line.
What We're Looking For

We're looking for a strategic thinker with a passion for payments and a knack for building strong relationships with clients and stakeholders. You should have:

  • Strategic vision for operations and experience in a highly technological environment.
  • Strong leadership base on values and people respect. Motivator – happy to work in a fast-paced environment.
  • Strong communications skills – both written and verbal, and able to adapt language to business and tech audiences.
  • Strong experience on account management.
  • Experience in a corporate client-facing role.
  • Strong problem-solving and decision-making skills.
  • Manage several requests and parallel work streams encompassing IT and ancillary activities.
Why Edenred PayTech?

We're a subsidiary of the Edenred group, a Mastercard Principal Member, and an FCA Electronic Money Institution. We offer a range of cutting-edge services, including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions. We work with various clients across Challenger Banking, Corporate Benefits, and Retail and Travel services.

What We Offer

We offer a competitive salary, 10% bonus, and benefits package, including:

  • 25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years' service, and 1 day a year up to 35 days in total.
  • Hybrid working environment.
  • Income protection.
  • Life insurance (4x salary).
  • Wellbeing Employee Assistance Program (extended access to family members).
  • Employee discount shopping platform.
  • Digital learning platform.
  • Complimentary fruit and other 'in-office' snacks & and refreshments.
  • Volunteering programme.
  • Social events.
  • Pension Scheme – employer 6% with minimum employee contribution 3%.
  • Discretionary bonus scheme based on company and personal performance.
  • Holiday trading scheme (buy or sell up to 5 days).
  • Medical & international travel cover (leisure and action sports).
  • Monthly gym allowance.
  • Employee referral bonus scheme.
  • Season ticket loan.
  • Cycle to Work scheme.
Diversity and Inclusion

We're committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates, regardless of age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.

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