1st Line Support Engineer
21 hours ago
Fitzrovia IT Limited is seeking an experienced 1st Line Support Engineer to join our expanding service desk team. As a key member of our team, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring a timely delivery of services.
Key Responsibilities:- Provide technical support to clients via phone, email, and remote desktop
- Resolve technical issues and escalate problems where appropriate
- Deliver a high standard of customer care and ensure timely delivery of services
- Work collaboratively with the team to achieve service desk goals and objectives
- Microsoft Windows Server 2016 – 2022
- Microsoft 365 Support for Email, SharePoint, OneDrive and Teams
- Active Directory Management
- Windows 10, 11 Operating System Support
- Apple OS and Apple Mac support experience
- Microsoft Office suite
- Laptop/desktop and thin client support
- Good telephone etiquette
- Some knowledge of Cisco & Apple Support would be useful
- MS-900 Microsoft 365 Fundamentals Certification
- SC-900 Microsoft Security Fundamentals Certification
7.5 hours a day. Rotating shift between 8am – 6pm (either 8am – 4.30pm, 8.30am - 5pm or 9.30am – 6pm)
Holidays:20 days per year, plus bank holidays
Benefits:Competitive Package Offered, plus Vitality at Work Business for rewards & health benefits, Cycle to Work scheme, monthly & quarterly nights out/events, breakfast on Wednesdays, hybrid working
Exams towards certifications relevant for your role fully paid for by Fitzrovia IT-
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