1st Line Support Engineer

21 hours ago


London, Greater London, United Kingdom Fitzrovia IT Limited Full time
Job Title: 1st Line Support Engineer

Fitzrovia IT Limited is seeking an experienced 1st Line Support Engineer to join our expanding service desk team. As a key member of our team, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring a timely delivery of services.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop
  • Resolve technical issues and escalate problems where appropriate
  • Deliver a high standard of customer care and ensure timely delivery of services
  • Work collaboratively with the team to achieve service desk goals and objectives
Requirements:
  • Microsoft Windows Server 2016 – 2022
  • Microsoft 365 Support for Email, SharePoint, OneDrive and Teams
  • Active Directory Management
  • Windows 10, 11 Operating System Support
  • Apple OS and Apple Mac support experience
  • Microsoft Office suite
  • Laptop/desktop and thin client support
Essential Skills:
  • Good telephone etiquette
  • Some knowledge of Cisco & Apple Support would be useful
Essential Certification (Any one):
  • MS-900 Microsoft 365 Fundamentals Certification
  • SC-900 Microsoft Security Fundamentals Certification
Working Hours:

7.5 hours a day. Rotating shift between 8am – 6pm (either 8am – 4.30pm, 8.30am - 5pm or 9.30am – 6pm)

Holidays:

20 days per year, plus bank holidays

Benefits:

Competitive Package Offered, plus Vitality at Work Business for rewards & health benefits, Cycle to Work scheme, monthly & quarterly nights out/events, breakfast on Wednesdays, hybrid working

Exams towards certifications relevant for your role fully paid for by Fitzrovia IT

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