Night Guest Service Assistant

4 weeks ago


London, Greater London, United Kingdom RBH Full time
Job Description

We are seeking a highly motivated and customer-focused Night Guest Service Assistant to join our team at Hampton by Hilton London Docklands. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Provide timely and efficient guest service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle guest complaints and resolve issues in a fair and timely manner.
  • Collaborate with other departments to ensure seamless guest experience.
  • Perform administrative tasks, such as data entry and filing.
Requirements:
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Ability to work independently and as part of a team.
  • Basic computer skills and proficiency in hotel software systems.
  • Flexibility to work a variety of shifts, including nights and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounted hotel room rates and other perks.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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