Night Guest Service Manager
3 weeks ago
We are a dynamic company, Victory House, seeking a Night Guest Service Manager to join our team. This role is ideal for a motivated individual who is passionate about delivering exceptional guest experiences.
The Night Guest Service Manager will be responsible for ensuring that night audit procedures are followed, completing hotel security walks, and addressing any health and safety or fire safety issues. They will also lead the night team, provide general customer service, and handle reception duties such as check-in and check-out, answering phone calls, and responding to guest requests.
We are looking for a positive individual who is excited to be part of a fun team, driven to deliver results, and has a can-do attitude. The ideal candidate will have a minimum of 2 years of experience in a front office role in a similar property and excellent communication skills.
We offer a range of benefits, including a company pension scheme, employee assistance program, discounted stays at other properties, refer a friend scheme, 20 paid days holiday plus bank holidays, further learning and training, and career growth opportunities.
- Key Responsibilities:
- Ensure night audit procedures are followed
- Complete hotel security walks and address any health and safety or fire safety issues
- Lead the night team
- Provide general customer service
- Handle reception duties such as check-in and check-out, answering phone calls, and responding to guest requests
- Requirements:
- Positive attitude and enthusiasm for working in a fast-paced environment
- Driven to deliver results and achieve goals
- Excellent communication and leadership skills
- Minimum 2 years of experience in a front office role in a similar property
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