Night Guest Service Manager

4 weeks ago


London, Greater London, United Kingdom RBH HOTELS UK LTD Full time
Life of a Night Guest Service Manager at J Marylebone London

At RBH Hotels UK Ltd, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

Key Responsibilities:

  • Manage the running of the Reception shift during nights, ensuring guest expectations are met and delivering great guest satisfaction.
  • Process accurate billing & cashier duties, as well as lead a team of great individuals.
  • Act as Duty Manager on a rota basis, displaying great leadership skills and delivering excellent customer service.

Requirements:

  • Passionate about delivering GREAT SERVICE and BE GUEST FOCUSED.
  • Previous experience as a Nights Reception Supervisor or Guest Relations Supervisor.
  • Experienced in handling guests' queries and complaints.
  • Willing to learn new things and work as part of a wide hotel team.

Benefits:

  • Discounted hotel room rates for you and your friends & family.
  • Extra days holiday for your birthday.
  • Flexible working arrangements.
  • Pension.
  • Free meals on duty saving you over £1000 per year.

RBH Hospitality Management is an equal opportunity employer.

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.



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