London Reception Team Member

2 days ago


London, Greater London, United Kingdom ME London Full time
Discover Your Potential:

Meli Hotels International is a global company dedicated to providing exceptional experiences for its guests. We're passionate about creating a work environment that is inspiring, inclusive, and supportive, where our employees can grow and develop their careers.

As a Receptionist at ME London, you will be part of a dynamic team that is committed to delivering outstanding service and exceeding guest expectations. With opportunities for growth and development, this role is perfect for those who want to take their career to the next level.

Salary: £27,112 plus service charge

Job Description:

Your primary responsibility will be to provide an efficient and courteous service to our guests at all times, ensuring that they receive a warm and genuine welcome. You will be responsible for welcoming and checking-in guests, handling inquiries, and resolving any issues that may arise during their stay.

You will also be responsible for ensuring that all guests' needs are met and exceeded, and that they are provided with a positive experience throughout their stay. To achieve this, you will need to project a helpful and enthusiastic attitude, offer choices, and anticipate guest expectations.

Responsibilities:

* Welcome and check-in guests in a warm and genuine manner
* Handle guest inquiries and resolve any issues that may arise during their stay
* Ensure that all guests' needs are met and exceeded
* Project a helpful and enthusiastic attitude, offer choices, and anticipate guest expectations

Requirements:

* Prior experience in a similar position
* Fluency in English, with additional language skills a benefit
* Positive attitude, excellent communication skills, and a strong attention to detail

Benefits:

As a member of the ME London team, you will enjoy a range of benefits, including a competitive salary, 28 days holiday including 8 public holidays, contributory pension scheme, and refer-a-friend bonus. You will also have access to discounted dental and health cover, travel and food discounts, and opportunities for career growth and development.
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