Reception Team Member
19 hours ago
The Hoxton Shepherd's Bush is part of Ennismore, a global hospitality company that operates a portfolio of brands across the UK and internationally. Our mission is to deliver unforgettable experiences for our guests through our unique properties and exceptional service.
We are looking for a Part Time Front Desk Assistant to join our team. As a key member of the Reception team, you will be responsible for maintaining accurate records, providing exceptional customer service, and ensuring the smooth operation of our front-of-house functions.
Responsibilities include:
- Maintaining accurate records of guest billing, financial transactions, and Reception float
- Providing exceptional customer service to our guests, responding promptly to their needs and resolving any issues that may arise
- Working collaboratively with other departments to ensure seamless operations
- Performing night reception tasks accurately and efficiently
- Quoting guests the correct rate as per selling strategy and website
- Answering telephone calls quickly and efficiently
- Maintaining the integrity of public and back of house areas
- Keeping the Reception desk clean, tidy, and presentable
- Serving on the hotels' crisis and fire teams
This role requires someone who is highly organized, has excellent communication skills, and is able to work effectively under pressure. No prior hotel experience is necessary. We offer training and development opportunities to help you learn and grow within the company.
We strive to create a positive work environment where employees feel valued and supported. If you have a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer service, we want to hear from you
Estimated Salary: £29,125 per year
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