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Patient Relations Assistant

2 months ago

Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

About the Role

We are seeking a skilled and compassionate Patient Relations Administration Assistant to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As a key member of our team, you will play a vital role in supporting patients, carers, and loved ones who contact us with their concerns, compliments, or complaints.

Main Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service and being a first point of contact for patients and their families
  • Listening to and addressing concerns, complaints, or compliments in a timely and professional manner
  • Working collaboratively with our team to resolve issues and improve patient experience
  • Developing and maintaining effective relationships with patients, carers, and staff

About Us

Herefordshire and Worcestershire Health and Care NHS Trust is a leading provider of healthcare services in the region. We are committed to delivering outstanding care and improving the lives of our patients and their families. Our team is passionate about making a positive difference, and we are seeking like-minded individuals to join us on this journey.

What We Offer

We offer a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Flexible working arrangements and work-life balance
  • Access to training and development programs
  • A supportive and inclusive work environment

Person Specification

We are looking for candidates who possess:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of patient relations and complaints handling procedures
  • Experience in a healthcare or administrative setting

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, please submit your application. We look forward to hearing from you.