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Customer Service Representative

1 month ago

Swansea, City and County of Swansea, United Kingdom Tesco Full time

About the Role

This is an exciting opportunity to join our team as a Customer Service Representative in one of our Phone Shops. As a key member of our team, you will play a vital role in delivering an exceptional customer experience, ensuring that our customers receive the best possible service.

Key Responsibilities

  • Deliver a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
  • Create an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
  • Follow the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
  • Protect the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
  • Support your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.

What We Offer

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.