2nd Line Software Engineer Support

5 days ago


Banbury, Oxfordshire, United Kingdom Kion Group AG Full time
Software Support Engineer

We are seeking a skilled 2nd Line Software Engineer Support to join our team in the UK.

This is a full-time position with a competitive salary of approximately £45,000 per annum.

The successful candidate will be responsible for delivering 2nd line support services for both new and long-term existing customers.

About Dematic's Global Software Organisation

Dematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments.

Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.

Responsibilities:
  1. Delivering 2nd line support services for both new and long-term existing customers.
  2. Carrying out software support including documentation of incoming service cases including a description of solutions.
  3. Collaborate with functional departments on software projects and provide insightful feedback.
  4. Support international project commissioning and after-go-live support.
  5. Service support for existing customers.
  6. Provide software development for WCS, MFC and OFS systems (PTL, PbV).
  7. Handle change request processing for existing customers.
Requirements:
  • Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
  • Experience with software architectures and software development in Java.
  • Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
  • Experience within a similar 2nd line IT or Software support function.
  • Confident handling of databases (Oracle).
  • Willingness to share 24/7 on-call duties with the team.
  • Ability to travel when needed.


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