2nd Line Software Engineer Support
5 days ago
We are seeking a skilled 2nd Line Software Engineer Support to join our team in the UK.
This is a full-time position with a competitive salary of approximately £45,000 per annum.
The successful candidate will be responsible for delivering 2nd line support services for both new and long-term existing customers.
About Dematic's Global Software OrganisationDematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments.
Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
Responsibilities:- Delivering 2nd line support services for both new and long-term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after-go-live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
- Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
- Experience within a similar 2nd line IT or Software support function.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on-call duties with the team.
- Ability to travel when needed.
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