Software Support and Development Professional

6 days ago


Banbury, Oxfordshire, United Kingdom Kion Group AG Full time
Job Description

We are seeking an experienced Software Support and Development Professional to join our team in the UK.

This is a full-time position with a competitive salary of approximately £45,000 per annum.

The successful candidate will be responsible for delivering 2nd line support services for both new and long-term existing customers.

About Dematic

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains.

As part of the Software Support Team in the UK, you will work as part of a dedicated team to share on-call responsibilities and collaborate with our global software teams to provide software support and development.

Key Responsibilities:
  1. Delivering 2nd line support services for both new and long-term existing customers.
  2. Carrying out software support including documentation of incoming service cases including a description of solutions.
  3. Collaborate with functional departments on software projects and provide insightful feedback.
  4. Support international project commissioning and after-go-live support.
  5. Service support for existing customers.
  6. Provide software development for WCS, MFC and OFS systems (PTL, PbV).
  7. Handle change request processing for existing customers.
Required Skills and Qualifications:
  • Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
  • Experience with software architectures and software development in Java.
  • Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
  • Experience within a similar 2nd line IT or Software support function.
  • Confident handling of databases (Oracle).
  • Willingness to share 24/7 on-call duties with the team.
  • Ability to travel when needed.

Dematic is proud to provide equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.



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