Key Client Representative

2 days ago


Basingstoke, Hampshire, United Kingdom Hays Business Support Full time

About This Opportunity

This is an exciting opportunity to join Hays Business Support as a Customer Service Advisor and be part of a dynamic team that is passionate about delivering exceptional customer experiences. As a key member of our client support team, you will play a vital role in helping us achieve our business objectives and making a real difference to our clients.

Your Key Responsibilities

  • Provide exceptional customer service and support to our clients, responding to their queries and resolving any issues they may have.
  • Work closely with internal teams to ensure seamless operations and effective communication.
  • Manage electronic order processing systems to ensure accuracy and efficiency.
  • Analyse data to identify trends and areas for improvement, developing and implementing process improvements to enhance customer satisfaction and operational efficiency.
  • Work closely with the Credit Controller to manage accounts receivable and resolve any disputes or issues.

Requirements

To succeed in this role, you will need to have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You should also be able to learn new software systems quickly and have experience working in a similar role.

Salary and Benefits

We offer a competitive salary of £31,000 - £34,000 per annum, plus excellent benefits, including hybrid working options and parking.



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