Community Engagement Specialist

7 days ago

Oxford, Oxfordshire, United Kingdom Rebellion Full time

We are seeking a talented Community Manager to play a key role within our gaming communities and propel our presence on social media platforms.

This role will develop and execute social media and community plans for Rebellion's games, with each Community Manager focusing on one franchise, whilst supporting on others.

The Community team is a vital link between the players and our development teams, providing the much-needed day-to-day communications to achieve high-levels of sentiment and information flow.

This role is based at our headquarters in Oxford, offering a creative and relaxed atmosphere where teamwork drives our success.

We believe in the power of face-to-face collaboration and encourage working from our Oxford headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs.

Responsibilities:

  • Updating and delivering various marketing, development and social information through forums, social media channels, blogs, website, and third-party contacts.
  • Continuously looking for ways to engage and grow our games communities, specifically via Rebellion's social and community channels.
  • Collating and curating community feedback throughout different beta/Early Access programs, in addition to assisting with program administration.
  • Create and manage processes to track and keep monitored each communication activation making sure our qualitative and quantitative objectives are always properly met.
  • Forging strong and trusted relationships with key evangelists and influencers of our gamers and of our gaming genres, and encouraging friendly, constructive interaction across our channels.
  • Working alongside Product Marketing and PR to ensure community initiatives are primed, timed and apt to our audiences.
  • Run innovative campaigns, competitions and experiences across our social media and community channels.
  • Support the wider Marketing and Community team when various other products reach peak activity during their campaign cycle.

Requirements:

  • Excellent knowledge of current online game communities.
  • Enthusiastic gaming knowledge, especially regarding the shooter and action genres.
  • Previous online moderation/admin experience that can be viewed online.
  • Tactics to grow multiple social channels.
  • Passionate about new digital channels, new trends, new rising areas of online opportunity.
  • Ability to communicate detailed solutions to any problems encountered.
  • Able to manage the demands of numerous people and tasks.
  • Presentation skills.
  • Previous experience working as a Community Manager in the gaming industry.

Benefits:

  • 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days).
  • Private Medical Insurance, healthcare cash plan, including dental and Vision.
  • Life Assurance, Income Protection & Critical Illness Cover.
  • Enhanced Family Leave.
  • Interest Free, Tax-Free loans.
  • Enhanced Pension Scheme.
  • EAP a range of Mental Health and Wellbeing Support.
  • Plus loads more... including a wide range of discounts, freebies, and social events.

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