CRM Engagement and Learning Manager

6 days ago

Oxford, Oxfordshire, United Kingdom University of Oxford - Development and Alumni Engagement Full time

Job Summary

The University of Oxford - Development and Alumni Engagement is seeking a skilled CRM Engagement and Learning Manager to join our team. As a key member of the User Engagement team, you will play a vital role in supporting and enhancing the University's CRM system for development and alumni engagement.

Key Responsibilities

  • Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
  • Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
  • Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.

Requirements

  • Excellent communication skills to clearly convey information and facilitate training sessions, workshops, and presentations.
  • Proficiency in analysing business processes and identifying areas for improvement.
  • Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
  • Interpersonal skills and customer service skills to provide exceptional support to users.
  • Technical proficiency in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
  • Knowledge of the DARS system or comparable fundraising or relationship management software.
  • Project management skills to manage projects, provide project support, and ensure timely delivery of objectives.
  • Training and development skills to design and implement training programs, craft educational resources, and utilise learning management systems.

What We Offer

  • A stimulating work environment with opportunities for growth and development.
  • A comprehensive range of benefits, including flexible hybrid working, an excellent contributory pension scheme, and 38 days annual leave.
  • Training and development opportunities to enhance your skills and knowledge.
  • A supportive team environment with a focus on collaboration and continuous improvement.

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