CRM Learning and Engagement Specialist
5 days ago
Job Summary
The University of Oxford - Development and Alumni Engagement is seeking a skilled CRM Learning and Engagement Manager to join their team. As a key member of the User Engagement team, you will play a vital role in supporting and enhancing the University's CRM system for development and alumni engagement.
Key Responsibilities
- Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
- Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
- Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.
Requirements
- Excellent communication skills to clearly convey information and facilitate training sessions, workshops, and presentations.
- Proficiency in analysing business processes and identifying areas for improvement.
- Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
- Interpersonal skills and customer service skills to interact with colleagues and stakeholders.
- Technical proficiency in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
- Knowledge of the DARS system as used at the University of Oxford or comparable fundraising or relationship management software.
- Project management skills to manage projects, provide project support, and ensure timely delivery of objectives.
- Training and development skills to design and implement training programs, craft educational resources, and utilise learning management systems to enhance employee development.
What We Offer
- A range of family-friendly and financial benefits, including flexible hybrid working, an excellent contributory pension scheme, and 38 days annual leave.
- Membership to CASE .org and training and development opportunities.
- A comprehensive range of childcare services, family leave schemes, and cycle loan scheme.
- Membership to a variety of social and sports clubs and discounted bus travel and Season Ticket travel loans.
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