CRM Learning and Engagement Specialist

5 days ago


Oxford, Oxfordshire, United Kingdom University of Oxford - Development and Alumni Engagement Full time

Job Summary

The University of Oxford - Development and Alumni Engagement is seeking a skilled CRM Learning and Engagement Manager to join their team. As a key member of the User Engagement team, you will play a vital role in supporting and enhancing the University's CRM system for development and alumni engagement.

Key Responsibilities

  • Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
  • Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
  • Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.

Requirements

  • Excellent communication skills to clearly convey information and facilitate training sessions, workshops, and presentations.
  • Proficiency in analysing business processes and identifying areas for improvement.
  • Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
  • Interpersonal skills and customer service skills to interact with colleagues and stakeholders.
  • Technical proficiency in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
  • Knowledge of the DARS system as used at the University of Oxford or comparable fundraising or relationship management software.
  • Project management skills to manage projects, provide project support, and ensure timely delivery of objectives.
  • Training and development skills to design and implement training programs, craft educational resources, and utilise learning management systems to enhance employee development.

What We Offer

  • A range of family-friendly and financial benefits, including flexible hybrid working, an excellent contributory pension scheme, and 38 days annual leave.
  • Membership to CASE .org and training and development opportunities.
  • A comprehensive range of childcare services, family leave schemes, and cycle loan scheme.
  • Membership to a variety of social and sports clubs and discounted bus travel and Season Ticket travel loans.


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