Senior User Engagement Specialist
4 weeks ago
About the Role
The University of Oxford is seeking a highly skilled User Engagement Specialist to join its Development and Alumni Relations System (DARS) team. As a key member of the team, you will play a vital role in enhancing the University's engagement with its alumni and donors through the DARS system.
Key Responsibilities
- User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
- Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
- Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.
Requirements
- Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations.
- Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement.
- Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
- Interpersonal Skills: Excellent interpersonal and customer service skills.
- Technical Proficiency: Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents, as well as learning management systems (LMS) and various e-learning platforms.
- Project Management: Skills in managing projects, providing project support, and ensuring timely delivery of objectives.
- Training and Development: Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.
What We Offer
- Flexible Hybrid Working: Enjoy a balance of remote and in-office work to suit your needs.
- Excellent Contributory Pension Scheme: We offer a comprehensive pension scheme to support your financial well-being.
- Generous Annual Leave: Enjoy 38 days of annual leave, plus bank holidays.
- Training and Development Opportunities: We invest in your growth and development, offering a range of training and development opportunities.
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