Senior IT Service Desk Analyst

1 day ago


Cirencester, Gloucestershire, United Kingdom Royal Agricultural University Full time

The Royal Agricultural University is seeking a highly skilled Senior IT Service Desk Analyst to join its Digital Operations team. This key role will provide effective and efficient IT and audio-visual support to the University community, logging and managing requests and incidents in accordance with service level targets. The successful candidate will manage the workload of the team, provide second-line support, and escalate issues to the Digital Operations Manager or Digital Architecture team as necessary. This role will report to the Digital Operations Manager and will have work oversight of a small team consisting of an IT Service Desk Analyst and a Junior IT Service Desk Analyst. The ideal candidate will have a proven record of investigating, identifying, and quickly resolving issues related to software and hardware installations. They will also possess highly effective communication skills and sound practical and theoretical knowledge of digital systems. The University offers a range of benefits, including a 35-hour working week, generous annual leave entitlement, pension scheme, and free parking on campus. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.



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