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Customer Service Coordinator

2 months ago

Manchester, United Kingdom Johnson Controls Full time

About the Role

The Customer Service Planner will play a crucial part in supporting our installation team by planning and tracking installations, ensuring the optimal utilization of available labor resources. This role involves effective procurement of equipment to meet customer requirements, as well as coordinating the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are met.

Key Responsibilities

  • Effective communication and relationship-building with customers, installation engineers, and managers.
  • Preparation of programs and schedules.
  • Negotiation with suppliers and coordination of material and equipment delivery.
  • Manpower planning for a team of engineers.
  • Production of accurate and timely information for engineers and customers.
  • Monitoring installation progress to ensure schedule adherence and minimize downtime.
  • Ensuring all installation information is complete and up-to-date.
  • Assistance with scheduling sub-contractors.

Requirements

  • Customer service experience.
  • Strong organizational skills.
  • Proficiency in Microsoft Office.

Preferred Qualifications

  • Experience in scheduling and coordination of field-based engineers or similar field.
  • Knowledge of the security systems industry or construction/facilities industries.