Service Desk Specialist

2 weeks ago


East Hendred, Oxfordshire, United Kingdom The Marketing Practice Full time

£20,000 - £24,000 Salary

The Marketing Practice is a leading agency for B2B marketing, with a global team of over 400 specialists. We help tech leaders drive sales and growth through integrated marketing solutions. Our clients are top tech brands and fast-growing challengers. We work across the marketing funnel to deliver results that define careers and win awards. Our success comes from identifying, recruiting, and developing talented people like you. A job at TMP offers the chance to build on your skills every day, learning from leading specialists.

Key Responsibilities

  • Provide technical support and solve user problems related to IT equipment, software, and communication systems.
  • Work closely with the IT team to deliver excellent customer service and resolve technical issues efficiently.
  • Assist with laptop and mobile device setup, imaging, and installation as needed.
  • Install software applications and apply updates to ensure systems are up-to-date and secure.
  • Review, prioritize, and respond to Service Desk tickets using defined recording practices.
  • Participate in IT projects, taking the lead and volunteering for tasks and initiatives.
  • Ensure the East Hendred Office is up-to-date and concurrent with other sites in terms of equipment and software.
  • Perform other IT-related duties as directed by the Director of IT Service Delivery.
  • Set up and maintain active directory-user accounts and security groups, and perform Change Management with the Systems Administrator.
  • Help maintain and adjust KPIs and SLAs both internally and with business units.

Requirements

Who You Are:

  • Demonstrate basic hands-on knowledge of Microsoft products, with experience in using MEM (Intune) and Autopilot beneficial but not essential.
  • Have IT-related qualifications at least to A-level standard or equivalent.
  • Previous experience (1-3 years) in a desktop support role, with a proven interest in IT specifically focused on IT support.
  • Be able to multitask and prioritize workload, while maintaining efficiency and quality of work.
  • Be a team player with both the IT Team and the user community.
  • Can troubleshoot and solve problems relating to basic network, intermediate PC, laptop, printer, and mobile device equipment.

What We Offer

Benefits and Perks:

  • Generous holiday allowance (plentiful PTO)
  • Shutdown between Christmas and New Year
  • Private healthcare and dental insurance
  • Group income protection
  • Salary sacrifice pension scheme
  • Access to well-being coaching or counselling sessions once a week
  • Financial health support
  • Parental leave - 12 weeks full pay for primary carers and an additional 50% pay for 12 more weeks
  • Social committee events
  • Use our portal to access discounts and cashback at plenty of retailers
  • Sustainable Future Giving

We expect you to remain up-to-date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Don't meet every single requirement? Don't count yourself out just yet. We're dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.



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