Service Desk Specialist

2 weeks ago


East London, United Kingdom Dimension Data Full time
Job Title: Service Desk Agent

Job Summary:

The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.

Key Responsibilities:

  • Receive, log, and diagnose client requests, utilizing agreed service level agreements and standard tools.
  • Utilize MS product and process knowledge to respond to tickets and provide first-call resolution when possible.
  • Build knowledge articles or flag the need for such content when relevant articles are not available.
  • Provide timely updates to clients on pending requests or tickets.
  • Collaborate with resolver groups and other functions to ensure timely updates are sent to clients.
  • Produce breach and ageing reports for tickets opened by the service desk.
  • Identify process gaps and provide recommendations for improvement.

Requirements:

  • Relevant IT/Computing degree
  • Desktop support experience
  • User support services experience
  • 3 years of experience


  • East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...


  • East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...


  • East London, United Kingdom vonq-organic Full time

    Job Title: Service Desk AgentAbout the Role:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key...


  • East London, United Kingdom vonq-organic Full time

    Job Title: Service Desk AgentAbout the Role:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key...


  • London, United Kingdom Proactive IT Full time

    10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...


  • London, Greater London, United Kingdom Ventula Consulting Full time

    Job Title: Service Desk Specialist Job Description: **Job Summary** We are seeking a skilled Service Desk Specialist to join our team at Ventula Consulting. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. **Key Responsibilities:** * Manage end-user requests and...


  • London, Greater London, United Kingdom Ventula Consulting Full time

    Job Title: Service Desk Specialist Job Description: **Job Summary** We are seeking a skilled Service Desk Specialist to join our team at Ventula Consulting. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. **Key Responsibilities:** * Manage end-user requests and...


  • East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...


  • East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...


  • East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...


  • East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...


  • East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...


  • East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...


  • London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time

    Transformative Service Desk RoleLane Clark & Peacock LLP is embarking on a groundbreaking journey to revolutionize its service desk operations, and we're seeking a visionary Digital Service Desk Specialist to spearhead this transformation.This is an exceptional opportunity to join a multi-award-winning organization that values innovation, collaboration, and...


  • London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time

    Transformative Service Desk RoleLane Clark & Peacock LLP is embarking on a groundbreaking journey to revolutionize its service desk operations, and we're seeking a visionary Digital Service Desk Specialist to spearhead this transformation.This is an exceptional opportunity to join a multi-award-winning organization that values innovation, collaboration, and...

  • Service Desk Analyst

    3 weeks ago


    East Calder, West Lothian, United Kingdom Sky Full time

    Job Title: Service Desk AnalystAt Sky, we're looking for a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you'll be the first point of contact for customers experiencing technical issues with our products and services.Key Responsibilities:Provide first and second-line technical support to customers via phone, email, and chat.Log,...

  • Service Desk Analyst

    3 weeks ago


    East Calder, West Lothian, United Kingdom Sky Full time

    Job Title: Service Desk AnalystAt Sky, we're looking for a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you'll be the first point of contact for customers experiencing technical issues with our products and services.Key Responsibilities:Provide first and second-line technical support to customers via phone, email, and chat.Log,...


  • London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Service Desk ManagerAre you a results-driven individual with a passion for delivering exceptional customer service? We are seeking a Service Desk Manager to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Lead a team of 10 Service Desk Analysts to improve operational performance and ensure...


  • London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Service Desk ManagerAre you a results-driven individual with a passion for delivering exceptional customer service? We are seeking a Service Desk Manager to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Lead a team of 10 Service Desk Analysts to improve operational performance and ensure...


  • East London, United Kingdom Dimension Data Full time

    Job SummaryWe are seeking a highly skilled Service Desk Agent to join our team at Dimension Data. As the first point of contact for clients and vendors, you will be responsible for handling incoming calls, chat requests, and tickets, and providing timely and effective resolutions to client issues.Key ResponsibilitiesReceive, log, and diagnose client...