IT Support Specialist

1 day ago


Leeds, Leeds, United Kingdom Vastbouw Full time
About the Role
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Vastbouw in Leeds. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.

Job Summary
The successful candidate will have experience working in a client-facing IT environment and possess strong technical skills in supporting Active Directory, Microsoft Office, Exchange, Lotus Notes, Citrix, Mobile Devices and Microsoft operating systems. You will also have a good understanding of ITIL framework and Service Level Agreements (SLAs).

Key Responsibilities
* Provide first line logging, diagnosis and resolution of incidents and service requests via phone call, email or self-service portal.* Escalate functional issues to internal, customer and 3rd party supplier resolver groups as needed.* Manage end-to-end incident and service request management to ensure customers are kept updated on ticket progress.* Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting.* Proactively update knowledge articles to deliver a standardised and repeatable service to customers.* Engage in 'shift left' activities with technical teams to resolve more incidents at first line, reducing disruption to users and enhancing customer satisfaction.

What We Offer
* A competitive salary of £24,218 per annum, plus bonus and additional company benefits.* Flexible retirement plan.* Wellbeing schemes including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.* Company car / car allowance (role-specific), cycle to work scheme.

About Us
Vastbouw is a global technology business that is passionate about making work smarter and more creative through technology. We believe in striving for inclusion and diversity, which makes us more innovative, leads to better decisions and helps us better understand the needs of our customers.

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