Customer Service Representative

1 month ago


Leicester, Leicester, United Kingdom Post Office Ltd Full time

As a Customer Service Representative at Post Office Ltd, you will be the first point of contact for our customers, providing outstanding service in every interaction. You will work with high levels of accuracy to provide each customer with a seamless and positive experience.

Key Responsibilities:

  • Provide exceptional face-to-face customer service in a timely manner while working in a fast-paced busy Branch environment
  • Have proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Complete general banking requests such as payments, balance enquiries and transfers
  • Help customers to understand the different ways they can bank with us and the range of services we can offer
  • Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience

Requirements:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • Excellent communication and interpersonal skills with a genuine interest in building relationships
  • The commitment to develop new skills and responsibilities
  • Be resilient to a continuously changing environment

Working Hours:

  • Day shift
  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Post Office or Banking: 1 year (preferred)


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