SaaS Customer Experience Specialist

14 hours ago


Crewe, Cheshire East, United Kingdom Arius Recruit Full time
About the Role

We are seeking a talented SaaS Customer Experience Specialist to join our fast-growing team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their desired outcomes from our software solutions.

This role involves providing continuous support and training on existing accounts, becoming a trusted advisor to help clients get the best out of our product, and working cross-functionally with other departments to guarantee a smooth process.

The ideal candidate will have a proven track record in customer success or account management within a B2B SaaS environment, excellent written and verbal communication skills, and experience retaining high-value clients.

In return, we offer a competitive salary of £45,000, flexible working hours, 25 days' holiday, and a comprehensive benefits package.



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