Software Support Specialist
2 days ago
Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? We're seeking a skilled Senior Support Engineer to join our global team and make a real impact on our customers' success.
The Opportunity:
- Competitive salary up to £42,000 per year
- 12-month contract with a flexible hybrid work arrangement
- Be part of a supportive team that values collaboration and innovation
Your Profile:
- Proven experience in providing technical support for B2B software
- Familiarity with Java, SQL, JavaScript, and RESTful APIs
- Experience with CRM tools (ServiceNow, Salesforce) and defect tracking systems (JIRA)
- UNIX/Linux environment experience is a plus
What You'll Do:
- Provide technical support to business customers using our platform
- Troubleshoot and resolve complex platform issues
- Develop deep expertise across our product suite
- Create and maintain knowledge articles to help resolve customer-reported problems
- Perform operational tasks like provisioning, configuring, and restoring cloud services
Ready to Take Your Career to the Next Level?
Apply today and take the first step towards a rewarding career as a Senior Support Engineer. We look forward to reviewing your application.
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