Software and Support Specialist
4 days ago
We are seeking a skilled Software Support Engineer to join our team and provide technical support to our business customers using our platform.
Key Responsibilities:
- Provide technical support to customers using our API platforms
- Create and maintain knowledge articles to help resolve customer-reported problems
- Work with cross-functional teams to resolve complex technical issues
Requirements:
- Strong experience providing technical support for B2B software
- Familiarity with Java, SQL, JavaScript, and RESTful APIs
- Experience with CRM tools (ServiceNow, Salesforce) and defect tracking systems (JIRA)
- UNIX/Linux environment experience is a plus
What We Offer:
- Attractive salary up to £42,000 per year
- 12-month contract with flexible working arrangements
- Opportunity to work with a leading SaaS company
About Us:
We are a leading SaaS company dedicated to providing innovative solutions to our customers. Our team is passionate about delivering exceptional customer support and experiences.
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