Software and Support Specialist
4 days ago
Software Support Engineer - API / SQL / Scripting
**About the Role:**
We are seeking a highly skilled Software Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our business customers using our platform.
**Key Responsibilities:**
* Provide technical support to business customers using our platform
* Troubleshoot and resolve complex platform issues
* Create and maintain knowledge articles to help resolve customer-reported problems
* Perform operational tasks like provisioning, configuring, and restoring cloud services
**Requirements:**
* Strong experience providing technical support for B2B software
* Experience with CRM tools (ServiceNow, Salesforce) and defect tracking systems (JIRA)
* UNIX/Linux environment experience is a plus
**What We Offer:**
* Attractive salary up to £42,000 per year
* 12 months contract - within IR35 - PAYE - paid on a weekly basis
* Hybrid role (2-3 days onsite, free parking available)
* Be part of a global, supportive team
**Ready to Make a Difference?**
Apply today for immediate consideration
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