Software and Support Specialist

4 days ago


StainesuponThames, Surrey, United Kingdom Principle Full time

Software Support Engineer - API / SQL / Scripting

**About the Role:**

We are seeking a highly skilled Software Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our business customers using our platform.

**Key Responsibilities:**

* Provide technical support to business customers using our platform
* Troubleshoot and resolve complex platform issues
* Create and maintain knowledge articles to help resolve customer-reported problems
* Perform operational tasks like provisioning, configuring, and restoring cloud services

**Requirements:**

* Strong experience providing technical support for B2B software
* Experience with CRM tools (ServiceNow, Salesforce) and defect tracking systems (JIRA)
* UNIX/Linux environment experience is a plus

**What We Offer:**

* Attractive salary up to £42,000 per year
* 12 months contract - within IR35 - PAYE - paid on a weekly basis
* Hybrid role (2-3 days onsite, free parking available)
* Be part of a global, supportive team

**Ready to Make a Difference?**

Apply today for immediate consideration



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