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Software Support Specialist

2 months ago


StainesuponThames, Surrey, United Kingdom Principle Full time
Job Opportunity

Software Support Specialist – API Platforms

We are seeking a skilled technical professional to provide exceptional support to our business customers using our platform.

The Role:

  • Provide technical assistance to customers via various communication channels
  • Troubleshoot and resolve complex platform issues in a timely and efficient manner
  • Develop in-depth knowledge of our product suite and its applications
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Contribute to the development of knowledge articles and documentation to support customer success

Requirements:

  • Proven experience in providing technical support for B2B software solutions
  • Familiarity with Java, SQL, JavaScript, and RESTful APIs
  • Experience with CRM tools and defect tracking systems
  • Strong problem-solving skills and ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development