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Software Support Specialist
2 months ago
Software Support Specialist – API Platforms
We are seeking a skilled technical professional to provide exceptional support to our business customers using our platform.
The Role:
- Provide technical assistance to customers via various communication channels
- Troubleshoot and resolve complex platform issues in a timely and efficient manner
- Develop in-depth knowledge of our product suite and its applications
- Collaborate with cross-functional teams to identify and implement process improvements
- Contribute to the development of knowledge articles and documentation to support customer success
Requirements:
- Proven experience in providing technical support for B2B software solutions
- Familiarity with Java, SQL, JavaScript, and RESTful APIs
- Experience with CRM tools and defect tracking systems
- Strong problem-solving skills and ability to work in a fast-paced environment
What We Offer:
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for professional growth and development