Call Centre Advisor
1 week ago
We are seeking a skilled and compassionate Call Centre Advisor to join our team at Radius Connect 24. As a key point of contact for clients, you will provide timely and professional support to individuals who require assistance with personal alarm care and support services.
Key Responsibilities:
- Respond to incoming alarm calls and provide assistance to clients in a timely and professional manner
- Make outgoing calls to support clients with health and wellbeing issues
- Work collaboratively with clients, carers, and other stakeholders to ensure seamless support
- Provide information and guidance to clients on our services and support options
Requirements:
- Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths
- Minimum of 6 months' relevant experience providing a front-line customer service
- IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and growth
- A supportive and collaborative work environment
- A contributory pension scheme and health cash plan
How to Apply:
Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.
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