Contact Centre Team Leader

4 months ago


Holywood, United Kingdom Brook Street Full time

Brook Street (UK) Ltd has an exciting opportunity for a **Team Leader** with our Co. Down-based contact centre client.

The Team Leader will be responsible for managing a call centre team, coaching & developing all team members, ensuring that everyone is equipped with the necessary knowledge and tools to succeed, responding to and dealing with escalated issues regarding performance and quality, and ensuring consistency, adherence, and discipline within the team.

You are a good fit for this role if you have at least 1 year's supervisory experience in a call centre environment along with:

- an excellent telephone manner;
- strong communication skills;
- confidence and professionalism;
- the ability to work under pressure and to targets;
- excellent keyboard and PC skills; and
- strong administration skills.



  • Holywood, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time

    Job Title: Night Contact Centre AdvisorWe are seeking a skilled and compassionate Night Contact Centre Advisor to join our team at Radius Connect 24. As a key point of contact for clients, you will provide timely and professional support to individuals who require assistance with personal alarms and support services.Key Responsibilities:Respond to incoming...


  • Holywood, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time

    Job Title: Night Contact Centre AdvisorWe are seeking a skilled and compassionate Night Contact Centre Advisor to join our team at Radius Connect 24. As a key point of contact for clients, you will provide timely and professional support to individuals who require assistance with personal alarms and support services.Key Responsibilities:Respond to incoming...

  • Team Leader

    4 months ago


    Holywood, United Kingdom Camphill Community Glencraig Full time

    As part of the development of Adult Day Services in Camphill Community Glencraig, the Team Leader will enable residents and day attendees to pursue a valued lifestyle by supporting them with personal care as well as with social, emotional, spiritual and daily activity needs. The Team Leader will provide the highest possible standard of support and care to...

  • Team Leader Nights

    4 months ago


    Holywood, United Kingdom The Salvation Army Full time

    **Additional Salary information: 10% Night worker allowance** **Working hours**: 20 Hours per week over 2 nights per week **Interview Date**:To be confirmed We are looking to recruit a compassionate, collaborative and engaging individuals who, as our **Team Leader - Nights**, you will help each resident enjoy the highest possible quality of life,...

  • Team Leader

    4 months ago


    Holywood, United Kingdom Hive Healthcare Full time

    On behalf of our client, Hive Healthcare are seeking an experienced Team Leader to provide residential support to adults with learning disabilities in a respite care service in Holywood. The Service is registered with RQIA and provides 24-hour care to 8 service users with learning disability. The team leader will support the Registered Manager to develop...

  • Team Leader

    2 weeks ago


    Holywood, United Kingdom Camphill Community Glencraig Full time

    Job Title: Team LeaderCamphill Community Glencraig is seeking a Team Leader to join our team. As a Team Leader, you will play a vital role in enabling residents and day attendees to pursue a valued lifestyle by supporting them with personal care, social, emotional, spiritual, and daily activity needs.Key Responsibilities:Support adults and day attendees...

  • Team Leader

    2 weeks ago


    Holywood, United Kingdom Camphill Community Glencraig Full time

    Job Title: Team LeaderCamphill Community Glencraig is seeking a Team Leader to join our team. As a Team Leader, you will play a vital role in enabling residents and day attendees to pursue a valued lifestyle by supporting them with personal care, social, emotional, spiritual, and daily activity needs.Key Responsibilities:Support adults and day attendees...

  • Team Leader

    1 week ago


    Holywood, United Kingdom Camphill Community Glencraig Full time

    Job Title: Team LeaderCamphill Community Glencraig is seeking a Team Leader to join our team. As a Team Leader, you will be responsible for enabling residents and day attendees to pursue a valued lifestyle by supporting them with personal care, social, emotional, spiritual, and daily activity needs.Key Responsibilities:Support adults and day attendees within...

  • Team Leader

    1 week ago


    Holywood, United Kingdom Camphill Community Glencraig Full time

    Job Title: Team LeaderCamphill Community Glencraig is seeking a Team Leader to join our team. As a Team Leader, you will be responsible for enabling residents and day attendees to pursue a valued lifestyle by supporting them with personal care, social, emotional, spiritual, and daily activity needs.Key Responsibilities:Support adults and day attendees within...

  • Team Leader

    2 weeks ago


    Holywood, United Kingdom Camphill Community Glencraig Full time

    Job Title: Team LeaderCamphill Community Glencraig is seeking a highly skilled and dedicated Team Leader to join our team. As a Team Leader, you will play a vital role in enabling residents and day attendees to pursue a valued lifestyle by providing support with personal care, social, emotional, spiritual, and daily activity needs.Key...

  • Team Leader

    2 weeks ago


    Holywood, United Kingdom Camphill Community Glencraig Full time

    Job Title: Team LeaderCamphill Community Glencraig is seeking a highly skilled and dedicated Team Leader to join our team. As a Team Leader, you will play a vital role in enabling residents and day attendees to pursue a valued lifestyle by providing support with personal care, social, emotional, spiritual, and daily activity needs.Key...


  • Holywood, United Kingdom Hive Healthcare Full time

    **Job Title**: Residential Home Team Leader **Company**: Hive Healthcare on behalf of The Cedar Foundation **Location**: 19a Church Avenue, Holywood, BT18 9BJ **About Us**: Hive Healthcare are recruiting Team Leaders to work at Twisel Lodge - an 8 bedded residential home in Holywood for residents with Learning Disability and Complex needs. **Position...


  • Holywood, United Kingdom Hive Healthcare Full time

    **Job Title**: Residential Home Team Leader **Company**: Hive Healthcare on behalf of The Cedar Foundation **Location**: 19a Church Avenue, Holywood, BT18 9BJ **About Us**: Hive Healthcare are recruiting Team Leaders to work at Twisel Lodge - an 8 bedded residential home in Holywood for residents with Learning Disability and Complex needs. **Position...

  • Call Centre Advisor

    1 week ago


    Holywood, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time

    Job Title: Call Centre AdvisorWe are seeking a skilled and compassionate Call Centre Advisor to join our team at Radius Connect 24. As a key point of contact for clients, you will provide timely and professional support to individuals who require assistance with personal alarm care and support services.Key Responsibilities:Respond to incoming alarm calls and...

  • Call Centre Advisor

    1 week ago


    Holywood, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time

    Job Title: Call Centre AdvisorWe are seeking a skilled and compassionate Call Centre Advisor to join our team at Radius Connect 24. As a key point of contact for clients, you will provide timely and professional support to individuals who require assistance with personal alarm care and support services.Key Responsibilities:Respond to incoming alarm calls and...


  • Holywood, United Kingdom Hive Healthcare Full time

    **About Us**: Hive Healthcare are recruiting Team Leaders to work at Twisel Lodge - an 8 bedded residential home in Holywood for residents with Learning Disability and Complex needs. **Position Overview**: We are currently seeking a Team Leader for part time nights to oversee the day-to-day operations of the residential care facility, help create and...

  • Team Leader

    4 months ago


    Holywood, United Kingdom Hive Healthcare Full time

    On behalf of our client, Hive Healthcare are seeking an experienced Team Leader to provide support to adults with learning disabilities in a residential care home in Holywood. The Service is registered with RQIA and provides 24-hour care to 8 service users with learning disability. **Details-** Part Time Night Duty - 24.5 hours 2x 8pm-815am £13.09 per...

  • Call Centre Advisor

    1 month ago


    Holywood, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time

    Job DescriptionJob Title: Call Centre AdvisorCompany: NIFHA - Northern Ireland Federation of Housing AssociationJob Type: PermanentHours: 28 hours per weekShift Pattern: 2 nights on, 4 rest daysShift Hours: 2000-0800Pay Premium: 5% additional pay for night shiftsJob Summary:We are seeking a highly skilled and motivated Call Centre Advisor to join our team at...

  • Call Centre Advisor

    1 month ago


    Holywood, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time

    Job DescriptionJob Title: Call Centre AdvisorCompany: NIFHA - Northern Ireland Federation of Housing AssociationJob Type: PermanentHours: 28 hours per weekShift Pattern: 2 nights on, 4 rest daysShift Hours: 2000-0800Pay Premium: 5% additional pay for night shiftsJob Summary:We are seeking a highly skilled and motivated Call Centre Advisor to join our team at...


  • Holywood, United Kingdom Alexanders Group Full time

    We are seeking an experienced Team Leader to join our Accommodation Office team at Alexander's & Co. The ideal candidate will have a strong background in Food Service, Mixology, and Customer Service, with a proven track record of delivering exceptional results in a fast-paced environment. Key Responsibilities: Lead a team of hospitality professionals to...