Customer Service Representative

1 week ago


Holywood, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time
Job Title: Call Centre Advisor

We are seeking a skilled and empathetic Call Centre Advisor to join our team at Radius Connect 24. As a key point of contact for our clients, you will provide timely and professional support to individuals who require assistance with personal alarm care and support services.

About the Role:

  • Provide exceptional customer service to clients via telephone, ensuring their needs are met in a timely and professional manner.
  • Deal with incoming alarm calls, responding to client queries and concerns in a compassionate and solution-focused way.
  • Make outgoing calls to support clients with health and wellbeing initiatives, promoting independence and reducing isolation.
  • Work collaboratively with colleagues to ensure seamless service delivery and continuous improvement.

Requirements:

  • Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths.
  • IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages.

What We Offer:

  • A competitive salary and benefits package, including a contributory pension scheme and health cash plan.
  • Opportunities for professional development and career growth within a dynamic and supportive team.
  • A chance to make a real difference in the lives of our clients, promoting independence and wellbeing in our communities.

How to Apply:

Please visit our website to access the full job criteria and apply online.



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