Retail Sales Associate

3 days ago

Bath, Bath and North East Somerset, United Kingdom Majestic Full time
About Majestic Wine

Majestic Wine is a leading specialist wine retailer in the UK, operating a network of stores nationwide. We are a dynamic and ambitious company that is revolutionizing the retail industry.

The Role

We are seeking a highly motivated and customer-focused Sales Assistant to join our team. As a Sales Assistant, you will play a key role in delivering exceptional customer service and driving sales performance in our stores.

Key Responsibilities:
  • Drive Store Performance: Maximize sales opportunities and support your team in meeting and exceeding targets through focusing on KPI delivery.
  • Deliver Exceptional Customer Service: Provide market-leading customer service to drive business growth through customer loyalty and repeat purchases.
  • Wine Knowledge and Sales: Demonstrate and share your passion for wine with customers through in-depth knowledge of our range. Sell the story, not the discount.
  • Store Maintenance and Operations: Take ownership of the physical appearance and maintenance of your store, both internally and externally.
  • Operational Tasks: Involvement in all operational tasks required for the day-to-day running of a Majestic Wine store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
  • Continuous Improvement: Continuously identify opportunities to make improvements that will optimize the operational running of the store, feeding ideas back to your wider team.
  • Compliance and Safety: Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
  • Team Player: Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge and Skills Required:
  • Excellent Time-Management and Problem-Solving Skills: Ability to deliver exceptional customer experience and service to every single customer.
  • Self-Motivated and Adaptable: Ability to thrive when working alone and as part of a team, with a can-do attitude and passion for seeing problems through to solutions.
  • Wine Knowledge: Passion to learn more is essential to pass level 2 WSET wine qualifications.
  • Driving License: Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What's in it for you:
  • Competitive Salary: A salary that reflects your skills and experience.
  • Staff Discount: Up to 20% staff discount on our products.
  • Career Development Opportunities: We are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes.
  • Uniform and Benefits: Uniform provided, plus access to Retail Trust, which includes Retail Rewards, company sick pay scheme, and more.

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