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Retail Sales Associate
2 months ago
Majestic Wine is a leading wine retailer in the UK, with a network of over 200 stores nationwide. We are committed to providing exceptional customer service and offering a wide range of wines, spirits, and beers.
The RoleWe are seeking a dynamic and ambitious Sales Assistant to join our team in Bath. As a Sales Assistant, you will be responsible for supporting the store team in driving sales performance and delivering exceptional customer service.
Key Responsibilities- Drive Store Performance: Maximize sales opportunities and support the team in meeting and exceeding targets through focusing on KPI delivery.
- Deliver Exceptional Customer Service: Provide market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Develop Wine Knowledge: Take ownership of your wine knowledge and constantly learn about our products to support your WSET qualification and confidence in selling.
- Take Ownership of Store Appearance: Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
- Operational Tasks: Involvement in all operational tasks required for the day-to-day running of the store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
- Continuous Improvement: Continuously identify opportunities to make improvements that will optimize the operational running of the store and feed ideas back to your wider team.
- Compliance and Safety: Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
- Leadership and Support: Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
- Excellent Time-Management and Delegation Skills
- Ability to Deliver Exceptional Customer Experience
- Self-Motivated and Adaptable
- Passion for Wine and Learning
- Excellent Communication and Time Management Skills
- Wine Knowledge Beneficial but Passion to Learn Essential
- Full UK/EU/EEA Driving Licence Required
- Competitive Salary
- Up to 20% Staff Discount
- Career Development Opportunities
- Uniform Provided
- Access to Retail Trust
- Company Sick Pay Scheme
