Incident Resolution Specialist
4 weeks ago
At Global Payments UK Ltd, we are driven by our passion for delivering best-in-class payment technology and software solutions. Our team plays a critical role in ensuring the smooth operation of our payments solutions, and we are seeking an experienced Incident Resolution Specialist to join our dynamic team.
Key Responsibilities:- Evaluate the scope and impact of an incident to create an incident ticket and assist the Global Network Operations Centre (GNOC) with sending internal incident notifications.
- Provide regular updates to leadership, business leaders, and customer-facing teams using defined communication channels.
- Maintain incident registers for tracking and analysis of trends.
- Monitor transaction processing and funding file submissions.
- Investigate and resolve queries and issues received by the team email account.
- Coordinate activities with internal support teams, external suppliers, vendors, banks, and internal business teams to resolve incidents.
- Collaborate with technical resources to determine the root cause of an incident.
- Communicate maintenance and track completion items to suppliers and internal users, and raise change requests for maintenance and remediation activities.
- Draft and issue incident notifications for the region into the corporate incident notice system.
- Assist the Compliance team in completing regulator reportable incident templates and updates.
This is a journey-level position that requires a seasoned professional with a full understanding of the area of specialization. The ideal candidate will have experience in incident management or a similar role and possess excellent communication and problem-solving skills.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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