Payment Incident Resolution Specialist

4 days ago


Leicester, Leicester, United Kingdom Global Payments UK Ltd Full time

Role Overview

At Global Payments UK Ltd, we are seeking a skilled Payment Incident Resolution Specialist to join our team. As an Incident Analyst, you will play a crucial role in ensuring the smooth operation of our payment solutions.

Key Responsibilities:

  1. Evaluate the scope and impact of incidents to create incident tickets and assist the Global Network Operations Centre (GNOC) in sending internal notifications.
  2. Provide regular updates to leadership, business leaders, and customer-facing teams using emails and/or defined Google Chat rooms.
  3. Maintain incident registers for tracking and analysis of trends.
  4. Monitor transaction processing and funding file submissions.
  5. Investigate and resolve queries/issues received into the team email account.
  6. Coordinate activities with internal support teams, external suppliers, vendors, banks, and internal business teams to resolve incidents.
  7. Collaborate with technical resources to determine the root cause of incidents.
  8. Communicate maintenance and track items to suppliers and internal users, raise change requests for maintenance/remediation activities, and provide monitoring/testing support.
  9. Draft and issue incident notifications for the region into the corporate incident notice system.
  10. Assist the Compliance team in completing regulator templates, updates, and root cause analysis for reportable incidents.

Requirements:

  • A seasoned professional with a full understanding of the area of specialization.
  • Experience in Incident Management or a similar role.
  • Proficiency in English, verbal and written, with the ability to build relationships and influence stakeholders.
  • Ability to work under pressure and manage multiple priorities.
  • Experience in providing customer service.
  • Ability to problem-solve and influence effectively.

What We Offer:

As a Payment Incident Resolution Specialist, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of Global Payments UK Ltd.



  • Leicester, Leicester, United Kingdom Global Payments UK Ltd Full time

    At Global Payments UK Ltd, we are driven by our passion for delivering best-in-class payment technology and software solutions. Our team plays a critical role in ensuring the smooth operation of our payments solutions, and we are seeking an experienced Incident Resolution Specialist to join our dynamic team.Key Responsibilities:Evaluate the scope and impact...


  • Leicester, Leicester, United Kingdom Global Payments UK Ltd Full time

    At Global Payments UK Ltd, we're driven by our passion for delivering best-in-class payment technology and software solutions. Our team plays a vital role in ensuring the smooth operation of our payments solutions, and we're seeking an experienced Incident Resolution Specialist to join our dynamic team.Key Responsibilities:Evaluate the scope and impact of an...


  • Leicester, Leicester, United Kingdom Global Payments UK Ltd Full time

    Incident Analyst Job DescriptionAt Global Payments UK Ltd, we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking an experienced Incident Analyst to join our dynamic team and contribute to our mission of making it possible for millions of people to move money between...


  • Leicester, Leicester, United Kingdom Global Payments UK Ltd Full time

    Incident Analyst Job DescriptionAt Global Payments UK Ltd, we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking an experienced Incident Analyst to join our dynamic team and contribute to our mission of making it possible for millions of people to move money between...


  • Leicester, Leicester, United Kingdom Global Payments UK Ltd Full time

    Incident Analyst Job DescriptionAt Global Payments UK Ltd, we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking an experienced Incident Analyst to join our dynamic team and contribute to our mission of making it possible for millions of people to move money between...


  • Leicester, Leicester, United Kingdom Global Payments UK Ltd Full time

    Incident Analyst Job DescriptionAt Global Payments UK Ltd, we are seeking a highly skilled Incident Analyst to join our team. As an Incident Analyst, you will play a critical role in ensuring the smooth operation of our payment systems.Key Responsibilities:Evaluate the scope and impact of incidents to create incident tickets and assist the Global Network...


  • Leicester, Leicester, United Kingdom Global Payments UK Ltd Full time

    Incident Analyst Job DescriptionAt Global Payments UK Ltd, we are seeking a highly skilled Incident Analyst to join our team. As an Incident Analyst, you will play a critical role in ensuring the smooth operation of our payment systems.Key Responsibilities:Evaluate the scope and impact of incidents to create incident tickets and assist the Global Network...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Location: LeicesterSalary: £23,500Contract: Hybrid Working (1 day week in the office after training)Hours: Monday to Friday 9am-5:30pm (No weekends)We are seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. As a key member of our repair claims team, you will play a vital role in ensuring a seamless repair journey for our...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Summary: We are seeking a highly skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will be responsible for providing support to our customers who have been involved in accidents and are not at fault. Your primary objective will be to make contact with the third party and discuss their options...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Resolution SpecialistJob Summary: We are seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will be responsible for managing a portfolio of policyholder's write off claims through to settlement.Key Responsibilities:Manage a portfolio of policyholder's write off claims...


  • Leicester, Leicester, United Kingdom PPL PRS Full time

    At PPL PRS, we are seeking a Complaints Resolution Specialist to assist the Escalations and Complaints Manager in handling customer complaints.This role involves investigating complaints, providing feedback, and working towards a fair resolution for both the customer and the company.The successful candidate will have excellent written and verbal...


  • Leicester, Leicester, United Kingdom Next Full time

    Job Summary:We are seeking a skilled Customer Service Resolution Specialist to join our Retail Escalations Team. As a key member of our team, you will be responsible for investigating customer complaints, liaising with various areas within the business, and achieving resolutions within agreed timescales.Key Responsibilities:Investigate customer complaints...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Become a key player in our repair claims teamHastings Direct is seeking a skilled Claims Resolution Specialist to join our dynamic team in Leicester. As a Claims Resolution Specialist, you will be responsible for ensuring a seamless repair journey for our customers by proactively coordinating updates and setting expectations.About the role:• Ensure a...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Resolution SpecialistAt Hastings Direct, we're committed to delivering exceptional customer service and ensuring our customers receive the best possible outcome in the event of a claim. As a Claims Resolution Specialist, you'll play a vital role in managing a portfolio of policyholder's write-off claims, providing excellent customer...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Resolution SpecialistAt Hastings Direct, we're committed to delivering exceptional customer service and ensuring our customers receive the best possible outcome in the event of a claim. As a Claims Resolution Specialist, you'll play a vital role in managing a portfolio of policyholder's write-off claims, providing excellent customer...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Insurance Claims Resolution SpecialistLocation: LeicesterJob Type: Full-timeWorking Hours: Monday - Friday 09:00 - 17:30Salary: £23,500At Hastings Direct, we strive to deliver high-quality insurance services to our customers. As an Insurance Claims Resolution Specialist, you will play a crucial role in ensuring that our customers receive the best...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job OverviewHastings Direct is seeking a skilled Claims Resolution Specialist to join their team. As a Claims Resolution Specialist, you will play a crucial role in providing exceptional customer experiences while resolving third-party claims efficiently.Key Responsibilities: Provide professional service to customers, ensuring their needs are met and...


  • Leicester, Leicester, United Kingdom PA Housing Full time

    Job SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at PA Housing. As a key member of our customer experience team, you will play a vital role in ensuring that our residents receive exceptional service and support.Your primary responsibility will be to manage and resolve complaints and enquiries in a timely and...


  • Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

    Debt Dispute Resolution OpportunityAt Otis, we are seeking an experienced Debt Dispute Resolution Specialist to join our team in Leicester. As a key member of our Debt Dispute team, you will play a crucial role in resolving debt disputes efficiently and effectively.Key Responsibilities:Provide internal customers with necessary paperwork and information to...


  • Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

    Debt Dispute Resolution OpportunityAt Otis, we are seeking an experienced Debt Dispute Resolution Specialist to join our team in Leicester. As a key member of our Debt Dispute team, you will play a crucial role in resolving debt disputes efficiently and effectively.Key Responsibilities:Provide internal customers with necessary paperwork and information to...